Frequently Asked Questions
These answers are based on answers previously given to Cool Cancun customers' questions.

What makes Bacalar so special? It is the big quantity of natural places that you can find there. Sujuy Ha has the best landscapes of...

Embark on an extraordinary journey into the mysterious Mayan underworld, guided by our experienced team through an adventure like no other. Located in the heart...

Come explore the beauty that awaits the magical town of Bacalar. You will discover the best sites of this area, including a visit to the...

Immerse yourself in Maya culture during this 4-hour evening that combines a 'temazcal' ("house of heat") purification ceremony, a swim in a 'cenote' (a naturally formed, underground swimming pool),...

Step into a Hidden World Beneath the Jungle—Explore Río Secreto! Embark on an unforgettable journey into the heart of the Yucatán Peninsula, where you’ll walk,...

In the Riviera Maya there are many activities that are related to water, diving and sharing the space of marine fauna, but there are also...

Start your adventure at the incredible Tulum Ruins, where a certified guide will reveal the rich history and legends behind this famous Mayan site. Perched...

Get ready for an unforgettable snorkeling adventure in Cancun! Our 5-in-1 tour is perfect for everyone, from beginners to experienced snorkelers. You'll explore six amazing...

This ziplining & horseback riding tour is great for travelers who are into nature and adrenaline. You will love exploring the jungle while riding a noble,...

Imagine being in a place with complete darkness, where your eyes will never adjust and the only light that exists is that of your flashlight....

Our mutual customers will discover the different colors and the nature at the waters of Kaan Luum Lagoon. They will refresh in the crystal-clear waters...

Holbox is one of the most beautiful islands in the world and we make the experience of great value by adding specialized attention from our...

Live this amazing experience in the Riviera Maya If you are a nature lover this is the perfect tour to you. You will be able...

Live the amazing experience that includes beautiful nature sites, and better than being able to enjoy 5 wonderful destinations on this tour! Surprise yourself with...

ATV Amazing Adventures is an ecotourism park located on the route of the cenotes in Puerto Morelos, in the heart of the Riviera Maya. On...

This adventure takes place into the Mayan Jungle, a park filled with nature and adrenaline. This half day tour has 4 activities ready for you,...

Attention, water lovers! The park is open from 8:30 a.m. to 5:30 p.m. and has more than 50 attractions. At Xel-Há natural paradise located along...

Explore the amazing Rainbow Mountain in the region of Vinincunca. You will hike along the Andes, encountering beautiful scenery of the mountains and surrounding glaciers....

Explore the fascinating underwater world of Turtle Bay on a leisurely snorkel tour in search 3 of the world’s 7 sea turtle species. Brightly colored...

Your journey begins in the ancient ruins of Ek Balam, a magnificent archaeological site hidden deep in the Yucatán jungle. Accompanied by certified guides, you’ll...
These answers are based on answers previously given to Cool Cancun customers' questions.