Airport Transfers Private Tours

What is the weather cancellation policy?
If the must be canceled due to bad weather, and you cannot go on another day, you will be issued a full refund by Cool Cancun.

Are my credit card details safe?
Your info’s safe with Cool Cancun. We take data protection very seriously and have a 100% secure checkout for all transactions.

  • We use SSL to encrypt all data on the website and use a tokenized processing system from Stripe.
  • Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.
  • Our servers are monitored 24/7 for malicious activity and unauthorized access attempts.

Where is the meeting point?
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Miami Everglades Airboat Tour will be included in your final confirmation email from Cool Destinations. Please be sure to double and triple check your email address is correct at checkout so this important email makes it way to you!

I am unable to locate the check-in. What should I do?
If you arrive for your activity start point and you are unable to locate the check-in location, we first recommend calling the local contact phone number found on your confirmation email. If you are unable to reach the local contact, we will be more than happy to help you out.

Ok, found it! What do I need to show at check-in?
Cool Cancun activities accept both printed and electronic vouchers (e-vouchers). You can either print the voucher and present a paper copy on the day of travel. Or, if you travel with a mobile device, simply show your Photo ID and present your voucher on your Smartphone or tablet on the day of travel.

Are gratuities (tip) included in the price?
No. On Cool Cancun tours and activities with guides, mates, captains, and assistance, tips are not included. Our general recommendation is 18-20% when you enjoy a quality service experience.

Cool Cancun

Tours

Learn about Cool Cancun, read testimonials from travelers like you, and check out our most popular activities.

View Tours
Things To Do In Cancun
Cancun ATV Jungle Adventure, Ziplines, Cenote and Tequila Tasting
Likely to Sell Out

Cancun ATV Jungle Adventure, Ziplines, Cenote and Tequila Tasting

3,364
 4 hours  Hotel pickup offered  Free Cancellation  Instant Confirmation
from
US$65
Cancun City Sightseeing and Shopping Tour

Cancun City Sightseeing and Shopping Tour

467
 5 hours  Hotel pickup offered  Free Cancellation  Instant Confirmation
from
US$55
5-in-1 Cancun Adventure: Turtles, Reef, Musa, Shipwreck, Cenote

5-in-1 Cancun Adventure: Turtles, Reef, Musa, Shipwreck, Cenote

1,359
 3 hours 30 minutes  Hotel pickup offered  Free Cancellation  Instant Confirmation
from
US$69
Mud Madness at Selvatica

Mud Madness at Selvatica

91
 4 hours  Free Cancellation  Instant Confirmation
from
US$87.20
Cancun Attractions

Last Minute Availability

Popular Cancun Searches

Accessible Cancun Tours & Activities

Things To Do in Cancun

Popular Cancun Attractions

Cancun Calendar

Cancun Guides

Lowest Price Guarantee

American Museum of Natural History Admission Ticket

American Museum of Natural History Admission Ticket

We guarantee the lowest price on all the tours available to book on our site. We'll refund the difference if you find the exact tour cheaper online until 48 hours before your tour starts.

We Make It Easy!

Gather your information

Locate your Cool Cancun Booking Number and the proof of the lower price you found.

Send it to us

Email priceguarantee@mybookings.zendesk.com with the documents, your name, and your home address.

We'll review

We'll review your materials and get in touch as soon as possible.

Receive your refund

If everything checks out, we'll refund you the price difference.

Refund Terms & Conditions

The following conditions apply to all lowest price guarantee refund requests:

  • The lowest price guarantee is available to any customer who makes a qualifying purchase through our website. The qualifying purchase must be a minimum of US$20 (or equivalent).
  • The lowest price guarantee covers retail and prepaid rates available to the general public. This does not include discounts or promotions you may receive (or be eligible for) from third-party sites or organizations such as AAA or AARP or special offers made as part of a membership program, corporate discount, daily deal, group, or rewards program.
  • Cool Cancun promotions cannot be combined with the lowest price guarantee.
  • If you find a lower retail or prepaid rate for the same tour, offered on the same date, time and priced in the same currency as your original purchase, on any other website between the time you book on Cool Cancun and 48 hours before your trip starts, we will refund the difference.
  • The lowest price guarantee does not apply where a lower overall price is found by breaking down the purchased tour into one or more parts sold separately.
  • Cool Cancun reserves the right to verify the lower price details. Examples of acceptable forms of verification include a web screenshot or a web address.
  • All refund decisions will be made at the sole discretion of Cool Cancun.

Sorting, ranking, and search results

American Museum of Natural History Admission Ticket

American Museum of Natural History Admission Ticket

Cool Cancun wants to make your searches as relevant as possible. That's why we offer many ways to help you find the right experiences for you.

On some pages, you can select how to sort the results we display and also use filter options to see only those search results that meet your chosen preferences. You'll see explanations of what those sort options mean when you select them.

If you see a Badge of Excellence label, the award is based on average review ratings, share of bookings with a review, and number of bookings through Cool Cancun over a 12-month period.

The importance of any one factor over any other in a sort order varies, and the balance is constantly being reviewed and adjusted. We're always updating our systems and testing new ways to refine and improve your results to make them as relevant as possible to meet your needs.

Chat with us

American Museum of Natural History Admission Ticket

American Museum of Natural History Admission Ticket

Concierge