FAQ

What is the weather cancellation policy?
If the must be canceled due to bad weather, and you cannot go on another day, you will be issued a full refund by Cool Cancun.

Are my credit card details safe?
Your info’s safe with Cool Cancun. We take data protection very seriously and have a 100% secure checkout for all transactions.

• We use SSL to encrypt all data on the website and use a tokenized processing system from Stripe.
• Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.
• Our servers are monitored 24/7 for malicious activity and unauthorized access attempts.

Where is the meeting point?
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Miami Everglades Airboat Tour will be included in your final confirmation email from Cool Destinations. Please be sure to double and triple check your email address is correct at checkout so this important email makes it way to you!

I am unable to locate the check-in. What should I do?
If you arrive for your activity start point and you are unable to locate the check-in location, we first recommend calling the local contact phone number found on your confirmation email. If you are unable to reach the local contact, we will be more than happy to help you out.

Ok, found it! What do I need to show at check-in?
Cool Cancun activities accept both printed and electronic vouchers (e-vouchers). You can either print the voucher and present a paper copy on the day of travel. Or, if you travel with a mobile device, simply show your Photo ID and present your voucher on your Smartphone or tablet on the day of travel.

Are gratuities (tip) included in the price?
No. On Cool Cancun tours and activities with guides, mates, captains, and assistance, tips are not included. Our general recommendation is 18-20% when you enjoy a quality service experience.