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Frequently Asked Questions

The answers provided below are based on answers previously given to customers' questions.

Q: What are the best kid-friendly options for Cancun Tours?

A: According to verified reviews on Cool Cancun and TripAdvisor, the best kid-friendly Cancun Tours are:

View all kid-friendly Tours →

Q: Which Cancun Tours have Instant Confirmation?

A: Cancun Tours with Instant Confirmation include:

View all Tours with Instant Confirmation →

Q: Which Cancun Tours have Free Cancellation?

A: Cancun Tours with Free Cancellation (in most cases up to 24 hours in advance of your tour date, check the specific tour page) include:

View all Tours with Free Cancellation →

Q: I need a ride! Which Cancun Tours include Hotel Pickup?

A: No problem. These Cancun Tours include Hotel Pickup:

View all Tours with Hotel Pickup →

Q: Got any more Cancun trip ideas?

A: We sure do. Check out our curated lists of hand-picked Cancun Tours.

View all Cancun Trip Ideas →

Q: What are the most popular styles of Tours and Activities in Cancun?

A: Based on our sales data over the past year, the most popular styles of tours and activities in Cancun are:

Lowest Price Guarantee

American Museum of Natural History Admission Ticket

American Museum of Natural History Admission Ticket

We guarantee the lowest price on all the tours available to book on our site. We'll refund the difference if you find the exact tour cheaper online until 48 hours before your tour starts.

We Make It Easy!

Gather your information

Locate your Cool Cancun Booking Number and the proof of the lower price you found.

Send it to us

Email priceguarantee@mybookings.zendesk.com with the documents, your name, and your home address.

We'll review

We'll review your materials and get in touch as soon as possible.

Receive your refund

If everything checks out, we'll refund you the price difference.

Refund Terms & Conditions

The following conditions apply to all lowest price guarantee refund requests:

  • The lowest price guarantee is available to any customer who makes a qualifying purchase through our website. The qualifying purchase must be a minimum of US$20 (or equivalent).
  • The lowest price guarantee covers retail and prepaid rates available to the general public. This does not include discounts or promotions you may receive (or be eligible for) from third-party sites or organizations such as AAA or AARP or special offers made as part of a membership program, corporate discount, daily deal, group, or rewards program.
  • Cool Cancun promotions cannot be combined with the lowest price guarantee.
  • If you find a lower retail or prepaid rate for the same tour, offered on the same date, time and priced in the same currency as your original purchase, on any other website between the time you book on Cool Cancun and 48 hours before your trip starts, we will refund the difference.
  • The lowest price guarantee does not apply where a lower overall price is found by breaking down the purchased tour into one or more parts sold separately.
  • Cool Cancun reserves the right to verify the lower price details. Examples of acceptable forms of verification include a web screenshot or a web address.
  • All refund decisions will be made at the sole discretion of Cool Cancun.

Sorting, ranking, and search results

American Museum of Natural History Admission Ticket

American Museum of Natural History Admission Ticket

Cool Cancun wants to make your searches as relevant as possible. That's why we offer many ways to help you find the right experiences for you.

On some pages, you can select how to sort the results we display and also use filter options to see only those search results that meet your chosen preferences. You'll see explanations of what those sort options mean when you select them.

If you see a Badge of Excellence label, the award is based on average review ratings, share of bookings with a review, and number of bookings through Cool Cancun over a 12-month period.

The importance of any one factor over any other in a sort order varies, and the balance is constantly being reviewed and adjusted. We're always updating our systems and testing new ways to refine and improve your results to make them as relevant as possible to meet your needs.

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American Museum of Natural History Admission Ticket

American Museum of Natural History Admission Ticket

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