Frequently Asked Questions
These answers are based on answers previously given to Cool Cancun customers' questions.

From any point of Xel-Ha, you can admire unparalleled jungle landscapes, and crystal clear waters and receive the sun's rays, but it is the Lighthouse...

Get closer to paradise at Xel-Há, one of the most stunning natural wonders in the world. Nestled in the heart of the Riviera Maya, this...

This tour is ideal for those who want to take advantage of the morning doing another activity or relaxing at the hotel since we start...

Discover the wonders that the Riviera Maya has along the coast. Warm, white sand and a beautiful view of the Caribbean Sea is waiting for...

Get away from the noise and chaos of any city, enjoy the tranquility that the Caribbean Sea has for you. Visit the most beautiful beach...

If you are in the Riviera Maya, you need to know “Punta Maroma” is one of the most beautiful beaches in the region. In this...

One of the characteristics of the beautiful views at Mexican Caribbean is the colorful sea. In this incredible tour you will have the opportunity to...

Experience Cancun's top attractions, activities and tours with one digital pass. Go City helps you see it all, whilst saving up to 50% compared to...

Discover why Xel-Há is one of the Riviera Maya's most iconic all-inclusive eco-parks. Unlike traditional water parks, Xel-Há combines unlimited snorkeling in a breathtaking natural...

Tour Xoximilco Cancun, if you are looking for a place where they have a totally Mexican party atmosphere, Xoximilco in the Riviera Maya is an...

Get the best value for your money with this complete combo featuring Cancun's top ATV adventure, a skip-the-line access to a Cancun nightclub of your...

Este tour te lleva una de las nuevas maravillas del mundo moderno, patrimonio de la humanidad, además de que te brinda la oportunidad de conocer,...

In the aquarium you can enjoy incredible fun accompanying the beautiful aquatic friends, they will show you their world and what life is like for...

Set sail aboard the Mayëy for an unforgettable evening that blends exquisite dining with stunning sunset views over Cancún Bay. This premium catamaran dinner cruise...

Come to Xoximilco to live an experience that’s full of the nuances that Mexico has for the party. Accompanied by traditions, customs and Mexican folklore...

Discover a Park That Plays With Your Mind and Awakens Your Senses! Xenses is unlike any other adventure park in the Riviera Maya. It’s not...

Enjoy access to beaches, bays and natural pools with complimentary lounge chairs, hammocks, lifejackets and inner tubes. Swim or snorkel in the pristine waters of...

A new experience in the heart of the Cancun hotel zone. Discover every corner of the city and its paradisiacal views! The Icon of big...

In the Cenotes Zapote Eco-park you will enjoy Four natural cenotes with activities such as jungle zip line, zip line, bicycle, life jackets, sunglasses, lockers,...

We have two options: Xel-Há Light (no food only soft drinks included) Xel-Há All-Inclusive (Food, soft drinks and open bar included) Xelha is considered one...
These answers are based on answers previously given to Cool Cancun customers' questions.