Xel-Ha Park Admission Tickets
Overview
We have two options:
Xel-Há Light (no food only soft drinks included)
Xel-Há All-Inclusive (Food, soft drinks and open bar included)
Xelha is considered one of the world’s greatest natural parks, it will give you one of the best experiences while you are visiting the Riviera Maya. Your ticket will allow to all your family to discover more than 50 inland and aquatic activities, for sure you will have an unforgettable time. Practice snorkeling and see hundreds of colorful fish and marine life in one of the most important natural wonders in México. Enjoy plenty of water activities. Contemplate a magnificent view of the lighthouse at 40 meters high and descends from one of its 4 slides. Connect your senses with flora and fauna, see lagoons, caves. Take a guided tour as Treasures of the bay, Mayab traditions, secrets of the jungle, meeting the manatee and flying your kite. Celebrate your birthday!
Please note that snacks are not available for purchase, but you can up-grade your ticket.
What's Included
- Restrooms, changing rooms and showers
- Lounge chairs, hammocks and rest areas
- Access to Children's Playground
- The Light option includes unlimited ice, soft drinks and mineral water at our refreshing stations
- Use of lockers and a towel
- Unlimited snorkeling with equipment included as mask, fins and life jacket.
- Life jackets, inner tubes and bicycles in designated areas
- The All-Inclusive option includes breakfast, buffet lunch and domestic open bar.
- Guided tours at no cost
- Souvenir photos (available to purchase)
- Hotel pickup and drop-off
- Photos
- The Light option does not include food and alcoholic beverages. Up-grade available at the park.
- Other activities you can do at the park, like Adrenalina, Seatrek, Discovery and Spa, at cost extra.
Meeting Location
Xel-Ha Park by Xcaret
Puerto Juarez Federal Highway, km 240, Solidaridad, Quintana Roo 77780, Mexico
Detailed check-in instructions, including the exact address, are provided with your booking confirmation.
This activity ends back at the meeting point.
What To Expect
Book Online
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Xel-Ha Park by Xcaret
Admission Ticket Included
Additional Info
- Confirmation is instant and will be received at time of booking
- Wheelchair accessible
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- Infants are required to sit on an adult’s lap
- Use sunscreen and insect repellent that are free of the following chemicals: benzophenone, etilhexila, homosalate, octyl methoxycinnamate, octyl salicylate, octinoxate, oxybenzone, butyl methoxydibenzoylmethane.
- Optional activities are not included. These are educational activities of interaction with wild life, Sea Trek, Snuba, Zip Bike, Temazcal
- It is recommended that you wear a swimsuit, water shoes comfortable clothes
- In the event of a no-show, tickets are non-refundable but can be used on another day.
- Because your security is paramount, the name of the lead traveler on the voucher will be the one who can redeem the purchase.
- Customer Service Hours: Mon-Fri: 7:00 AM to 8:00 PM | Sat-Sun: 7:00 AM to 4:00 PM.
Frequently Asked Questions (7)
Q: What is the cancellation policy for the Xel-Ha Park Admission Tickets?
Cancellation Policy
Still have questions?
We're here to help.
Activity code: C-6140P20
Traveler Photos
Reviews
Average 4.58 out of 5 stars based on 722 traveler reviews collected by Cool Cancun and partner sites such as Cool Destinations and TripAdvisor
Additional Info
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Frequently Asked Questions (7)
The answers provided below were previously given in response to questions from Cool Cancun customers.
Filter by:
- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (EST).
- Restrooms, changing rooms and showers.
- Lounge chairs, hammocks and rest areas.
- Access to Children's Playground.
- The Light option includes unlimited ice, soft drinks and mineral water at our refreshing stations.
- Use of lockers and a towel.
- Unlimited snorkeling with equipment included as mask, fins and life jacket.
- Life jackets, inner tubes and bicycles in designated areas.
- The All-Inclusive option includes breakfast, buffet lunch and domestic open bar.
- Guided tours at no cost.
- Souvenir photos (available to purchase).
- Hotel pickup and drop-off.
- Photos.
- The Light option does not include food and alcoholic beverages. Up-grade available at the park.
- Other activities you can do at the park, like Adrenalina, Seatrek, Discovery and Spa, at cost extra.
There is no minimum age for this tour, so bring your wee one along for an adventure. This tour requires at least one adult to accompany children..
Apr 2025If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025Accessibility information for the Xel-Ha Park Admission Tickets is as follows:
- Wheelchair accessible
- Public transportation options are available nearby
- Suitable for all physical fitness levels
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Xel-Ha Park Admission Tickets will be included in your confirmation email from Cool Cancun. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.
Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.
If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.
Oct 2026What's Included
- Restrooms, changing rooms and showers
- Lounge chairs, hammocks and rest areas
- Access to Children's Playground
- The Light option includes unlimited ice, soft drinks and mineral water at our refreshing stations
- Use of lockers and a towel
- Unlimited snorkeling with equipment included as mask, fins and life jacket.
- Life jackets, inner tubes and bicycles in designated areas
- The All-Inclusive option includes breakfast, buffet lunch and domestic open bar.
- Guided tours at no cost
- Souvenir photos (available to purchase)
- Hotel pickup and drop-off
- Photos
- The Light option does not include food and alcoholic beverages. Up-grade available at the park.
- Other activities you can do at the park, like Adrenalina, Seatrek, Discovery and Spa, at cost extra.
Additional Info
- Confirmation is instant and will be received at time of booking
- Wheelchair accessible
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- Infants are required to sit on an adult’s lap
- Use sunscreen and insect repellent that are free of the following chemicals: benzophenone, etilhexila, homosalate, octyl methoxycinnamate, octyl salicylate, octinoxate, oxybenzone, butyl methoxydibenzoylmethane.
- Optional activities are not included. These are educational activities of interaction with wild life, Sea Trek, Snuba, Zip Bike, Temazcal
- It is recommended that you wear a swimsuit, water shoes comfortable clothes
- In the event of a no-show, tickets are non-refundable but can be used on another day.
- Because your security is paramount, the name of the lead traveler on the voucher will be the one who can redeem the purchase.
- Customer Service Hours: Mon-Fri: 7:00 AM to 8:00 PM | Sat-Sun: 7:00 AM to 4:00 PM.
