Frequently Asked Questions
These answers are based on answers previously given to Cool Cancun customers' questions.

We have two options: Xel-Há Light (no food only soft drinks included) Xel-Há All-Inclusive (Food, soft drinks and open bar included) Xelha is considered one...

Snorkel the world's second largest great barrier reef, located right off the beach at Puerto Morelos, a 15 minutes drive from Cancun. Definitely the best...

This incredible tour offers the experience of snorkelling with sea turtles in their natural habitat, with opportunities to see rays and brightly coloured tropical fish...

The day starts with a convenient and easy pickup at your hotel or meeting point of your choice, aboard an air-conditioned and comfortable vehicle, you...

- Experience the ancient city of Tulum with our knowledgeable guides. - Enjoy our small group format and attention to detail through the Mayan’s most...

Enjoy a 45-minute exotic camel ride tour in the Caribbean landscapes and follow your guide throughout the jungle and white-sand dunes. Ride along the beach...

Get ready for an unforgettable day exploring two of the Yucatán’s most incredible treasures! Your journey begins at Chichen Itza, one of the New7Wonders of...

1st area: snorkel on a coral reef, full of fish and marine life with an 8-12 feet depth, warm water, and few or non sea...

Enjoy access to beaches, bays and natural pools with complimentary lounge chairs, hammocks, lifejackets and inner tubes. Swim or snorkel in the pristine waters of...

Kayak is our passion our way of life! Alfredo and I are certificated guides in Natural Protected Areas and we both have our CPR/First Aid...

Have fun in the most amazing waverunners in Cancun! We have an entire fleet of brand new high-powered SeaDoo Watercraft models available so just come...

Make the most out of your airport departure experience at the Mera Business Lounge, Cancun Airport's most exclusive area. Relish a complete meal from the...

The unforgettable day in nature. Our Mayan Pass is the perfect budget-friendly way to explore the best of our eco-tourism park on the Cenote Route...

Start your journey at the iconic Chichen Itza, a UNESCO World Heritage Site steeped in mystery and magic. Explore the most significant archaeological zone and...

The Tulum Coba Cenote Tour from Cancun brings you to two unique Mayan ruins sites with an expert guide. Explore the seaside city of Tulum...

Discover the iconic pink lagoons of Las Coloradas and the wildlife of Rio Lagartos on a well-organized full-day group tour from Cancun. Designed for comfort...

Parasailing adventure overlooking Cancun's hotel zone, the Caribbean Sea, the Nichupte Lagoon and Isla Mujeres. To finish off your day, you’ll be able to ride...

You exclusive catamaran adventure, limited to a maximum of only 18 guests, starts with an introduction to coral reefs and the marine species inhabiting them...

Are you first time? Our Guide will give you Top-rated Tips for Rowing, After the welcome we will tell you about the tour of the...

Go to this amazing adventure where you will be able to see the Mexico's gentle giants - whale sharks! Cruising the Gulf of Mexico with...
These answers are based on answers previously given to Cool Cancun customers' questions.