Frequently Asked Questions
These answers are based on answers previously given to Cool Cancun customers' questions.

A new experience in the heart of the Cancun hotel zone. Discover every corner of the city and its paradisiacal views! The Icon of big...

You will visit 3 different cenotes, one open, a semi-open cavern and a collapse-shaped cenote that is our ceremonial center....

Just entering the Cancun Mayan Museum is an artistic experience. The entrance is decorated with sculptures of Jan Hendrix that represent the surroundings of the...

You will benefit from priority entry through the express access point, saving valuable time on arrival and reducing walking distance by approximately 45 minutes, allowing...

We have two options: Xel-Há Light (no food only soft drinks included) Xel-Há All-Inclusive (Food, soft drinks and open bar included) Xelha is considered one...

In the Cenotes Zapote Eco-park you will enjoy Four natural cenotes with activities such as jungle zip line, zip line, bicycle, life jackets, sunglasses, lockers,...

A new experience in the heart of the Cancun hotel zone. Discover every corner of the city and its paradisiacal views! The Icon of big...

Enjoy access to beaches, bays and natural pools with complimentary lounge chairs, hammocks, lifejackets and inner tubes. Swim or snorkel in the pristine waters of...

Discover a Park That Plays With Your Mind and Awakens Your Senses! Xenses is unlike any other adventure park in the Riviera Maya. It’s not...

Come to Xoximilco to live an experience that’s full of the nuances that Mexico has for the party. Accompanied by traditions, customs and Mexican folklore...

Set sail aboard the Mayëy for an unforgettable evening that blends exquisite dining with stunning sunset views over Cancún Bay. This premium catamaran dinner cruise...

In the aquarium you can enjoy incredible fun accompanying the beautiful aquatic friends, they will show you their world and what life is like for...

Este tour te lleva una de las nuevas maravillas del mundo moderno, patrimonio de la humanidad, además de que te brinda la oportunidad de conocer,...

Get the best value for your money with this complete combo featuring Cancun's top ATV adventure, a skip-the-line access to a Cancun nightclub of your...

Tour Xoximilco Cancun, if you are looking for a place where they have a totally Mexican party atmosphere, Xoximilco in the Riviera Maya is an...

Discover why Xel-Há is one of the Riviera Maya's most iconic all-inclusive eco-parks. Unlike traditional water parks, Xel-Há combines unlimited snorkeling in a breathtaking natural...

Experience Cancun's top attractions, activities and tours with one digital pass. Go City helps you see it all, whilst saving up to 50% compared to...

Discover the wonders that the Riviera Maya has along the coast. Warm, white sand and a beautiful view of the Caribbean Sea is waiting for...

Get away from the noise and chaos of any city, enjoy the tranquility that the Caribbean Sea has for you. Visit the most beautiful beach...

If you are in the Riviera Maya, you need to know “Punta Maroma” is one of the most beautiful beaches in the region. In this...
These answers are based on answers previously given to Cool Cancun customers' questions.