Airport Transfers Private Tours

Xel-Há Water Park Adventure from Riviera Maya & Playa del Carmen

New To The Site! Cancun, Mexico
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from $188 per person

Lowest Price Guarantee
Enjoy and have a great time in this beautiful park in touch with the nature.
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11 to 12 hours (approx.)
Hotel pickup offered
Mobile ticket
Instant confirmation
Offered in: English
and 1 more
Spanish

Overview

Experience Xel-Há Riviera Maya, a stunning all-inclusive water park where adventure and relaxation meet. Enjoy unlimited food, drinks, and activities while swimming in crystal-clear cenotes, floating down a lazy river, or snorkeling in a vibrant cove full of tropical fish. Thrill-seekers can soar on zip-lines, jump from the Cliff of Valor, or explore underground rivers. Families love the scenic train and shallow snorkeling areas, while adults relax in the riverside spa. Perfect for couples, families, and groups, Xel-Há combines nature, adventure, and luxury like no other Cancun attraction. Reserve your unforgettable day today!

What's Included

  • Special games for children in the World of Children
  • Round transportation from Riviera Maya Hotels
  • Continental breakfast & Buffet lunch
  • Photos and souvenirs
  • Optional water activities
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Meeting and Pickup

Pickup point
Pickup details

Meeting points for travelers that are in downtown hotels and airbnb's or any location that we can't reach:Cancun Meeting Point: Puerto Cancun (mall)Playa Del Carmen: Plaza Antigua or Plaza Las Perlas(contact customer care for support)Tulum: There is no pick up in any hotel or airbnb, the meeting point will be at the Hotel Aloft Tulum Av. Coba Mza 05-Lote 01, 77760 Tulum, Q.R.The pick up time is set acording to your location, the travelers that doesn't provide pick up location will need to get in contact with us as soon as posible, otherwise we will be not be able to provide the service.

OR
Meeting point
End point

This activity ends back at the meeting point.

Detailed check-in instructions, including the exact address, are provided with your booking confirmation.

What To Expect

Xel-Há Park

Experience the ultimate all-inclusive adventure at Xel-Há Riviera Maya, a natural water park where you choose how to make the most of your day. Enjoy unlimited food, drinks, and activities in effortless comfort while exploring crystal-clear cenotes, lagoons, and inlets. Dive into snorkeling adventures, glide down water slides and zip-lines, take high jumps, or relax at the spa. Perfect for families, couples, and groups, Xel-Há offers unforgettable moments in a unique natural setting. Discover the perfect balance of adventure, relaxation, and Mexican paradise—a one-of-a-kind experience you won’t find anywhere else in Cancun or the Riviera Maya.
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12 hours • Admission Ticket Included

Additional Info

  • Confirmation is instant and will be received at time of booking
  • Not recommended for travelers with spinal injuries
  • Not recommended for pregnant travelers
  • Children of 4 years old or below will travel for free sitting on lap. All infants are required to be registered in the booking, otherwise they will not have access to the transportation.
  • All children under 3.2 feet (1 meter) travel free provided they do not occupy a seat. You need to have ID to confirm the age of the child.
  • We recommend bring comfortable clothes, extra chage of clothes, swimsuit, sunscreen, sandals or water shoes

Frequently Asked Questions

(7)

Q: Will I get seasick on Xel-Há Water Park Adventure from Riviera Maya & Playa del Carmen?

A: If you have any doubts about becoming seasick on the water, we recommend taking a Dramamine® Motion Sickness Relief tablet the night before your trip. Some people recommend taking it the night before your cruise and then again that morning so you will not feel so drowsy. Read more Feb 2023

Cancellation Policy

You can cancel up to 24 hours in advance of the tour for a full refund.

Still have questions?

We're here to help.
Activity code: C-361211P11


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Frequently Asked Questions (7)

Activity name

The answers provided below were previously given in response to questions from Cool Cancun customers.

Filter by:

Q: Will I get seasick on Xel-Há Water Park Adventure from Riviera Maya & Playa del Carmen?
A:

If you have any doubts about becoming seasick on the water, we recommend taking a Dramamine® Motion Sickness Relief tablet the night before your trip. Some people recommend taking it the night before your cruise and then again that morning so you will not feel so drowsy.

Feb 2023
Q: What is the cancellation policy for the Xel-Há Water Park Adventure from Riviera Maya & Playa del Carmen?
A:
You can cancel up to 24 hours in advance of the tour for a full refund.
  • For a full refund, you must cancel at least 24 hours before the tour start time.
  • If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the tour start time will not be accepted.
  • Cut-off times are based on the tour local time (EST).
Apr 2025
Q: What's included in the price?
A:
The following is included:
  • Special games for children in the World of Children.
  • Round transportation from Riviera Maya Hotels.
  • Continental breakfast & Buffet lunch.
  • World of Adventure: games of ropes, zip lines and jumps from 5 meters high.
  • Unlimited national open bar and Bevergaes.
The following is NOT included:
  • Photos and souvenirs.
  • Optional water activities.
Apr 2025
Q: What is the minimum age for this tour?
A:

There is no minimum age for this tour, so bring your wee one along for an adventure. This tour requires at least one adult to accompany children..

Apr 2025
Q: My date is not available in the calendar, I am just checking to see if it is available?
A:

If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.

If you find a date and time that works for you, book it NOW because things always sell out at this time of year.

Apr 2025
Q: Is this an accessible tour?
A:

Accessibility information for the Xel-Há Water Park Adventure from Riviera Maya & Playa del Carmen is as follows:

  • Not recommended for travelers with spinal injuries
  • Not recommended for pregnant travelers
  • Not recommended for travelers with poor cardiovascular health
  • Suitable for all physical fitness levels
Apr 2025
Q: Where is the meeting point for this activity?
A:

Detailed check-in instructions – including meeting point address, Google map, and parking information – for Xel-Há Water Park Adventure from Riviera Maya & Playa del Carmen will be included in your confirmation email from Cool Cancun. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!

 

 

Mar 2024

What's Included

Activity name

  • Special games for children in the World of Children
  • Round transportation from Riviera Maya Hotels
  • Continental breakfast & Buffet lunch
  • World of Adventure: games of ropes, zip lines and jumps from 5 meters high
  • Unlimited national open bar and Bevergaes
  • Photos and souvenirs
  • Optional water activities

Additional Info

Activity name

  • Confirmation is instant and will be received at time of booking
  • Not recommended for travelers with spinal injuries
  • Not recommended for pregnant travelers
  • Not recommended for travelers with poor cardiovascular health
  • Suitable for all physical fitness levels
  • Infants are required to sit on an adult’s lap
  • Children of 4 years old or below will travel for free sitting on lap. All infants are required to be registered in the booking, otherwise they will not have access to the transportation.
  • All children under 3.2 feet (1 meter) travel free provided they do not occupy a seat. You need to have ID to confirm the age of the child.
  • We recommend bring comfortable clothes, extra chage of clothes, swimsuit, sunscreen, sandals or water shoes
  • We need the ID Screenshoot of the cardholder. Cardholder must to be the lead traveller name and is mandatory that person assist in the park, if we do not have everything we need we can not provide your official boarding pass
  • We are not responsibles if you forgot your personal belogings in the bus or park, make sure you do not forget any item when you get off the bus
  • This tour/activity will have a maximum of 55 travelers

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Lowest Price Guarantee

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We guarantee the lowest price on all the tours available to book on our site. We'll refund the difference if you find the exact tour cheaper online until 48 hours before your tour starts.

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Gather your information

Locate your Cool Cancun Booking Number and the proof of the lower price you found.

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We'll review your materials and get in touch as soon as possible.

Receive your refund

If everything checks out, we'll refund you the price difference.

Refund Terms & Conditions

The following conditions apply to all lowest price guarantee refund requests:

  • The lowest price guarantee is available to any customer who makes a qualifying purchase through our website. The qualifying purchase must be a minimum of US$20 (or equivalent).
  • The lowest price guarantee covers retail and prepaid rates available to the general public. This does not include discounts or promotions you may receive (or be eligible for) from third-party sites or organizations such as AAA or AARP or special offers made as part of a membership program, corporate discount, daily deal, group, or rewards program.
  • Cool Cancun promotions cannot be combined with the lowest price guarantee.
  • If you find a lower retail or prepaid rate for the same tour, offered on the same date, time and priced in the same currency as your original purchase, on any other website between the time you book on Cool Cancun and 48 hours before your trip starts, we will refund the difference.
  • The lowest price guarantee does not apply where a lower overall price is found by breaking down the purchased tour into one or more parts sold separately.
  • Cool Cancun reserves the right to verify the lower price details. Examples of acceptable forms of verification include a web screenshot or a web address.
  • All refund decisions will be made at the sole discretion of Cool Cancun.
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Free Cancellation

100% refund
No refund

You can cancel up to 24 hours in advance of the tour for a full refund.

  • For a full refund, you must cancel at least 24 hours before the tour start time.
  • If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the tour start time will not be accepted.
  • Cut-off times are based on the tour local time (EST).

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On some pages, you can select how to sort the results we display and also use filter options to see only those search results that meet your chosen preferences. You'll see explanations of what those sort options mean when you select them.

If you see a Badge of Excellence label, the award is based on average review ratings, share of bookings with a review, and number of bookings through Cool Cancun over a 12-month period.

The importance of any one factor over any other in a sort order varies, and the balance is constantly being reviewed and adjusted. We're always updating our systems and testing new ways to refine and improve your results to make them as relevant as possible to meet your needs.

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Cool Rewards Terms & Conditions

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Cool Rewards

  • Cool Rewards is a loyalty program operated by Cool Destinations. Rewards may be earned by any eligible person holding a Cool Destinations account, subject to the Cool Destinations customer Terms of Use.

Earning rewards

  • Rewards can be earned by making bookings on the Cool Destinations website. You will be able to see the value of the rewards you can earn during the booking process.
  • Earned rewards will be issued in a pending state and will move to a confirmed state 24 hours after the start time of the experience.
  • Earned rewards will be available to redeem once they are no longer in a pending state.
  • For bookings that are moved to a different travel date, the rewards will be redeemable after the amended travel date.
  • If a booking where rewards were issued is canceled, the earned rewards will not be redeemable and will be moved to a canceled state.

Redeeming rewards

  • To redeem rewards, you must be logged into your Cool Destinations account.
  • Any available rewards will be automatically applied the next time you make a booking, and their value will be deducted from your order at checkout, unless you choose not to apply them, which requires you to indicate this via the toggle switch. Bookings made using rewards are subject to the standard Cool Destinations Customer Terms of Use.
  • You will not be able to redeem only a portion of your available rewards at checkout. It is only possible to redeem all or none of your available rewards.
  • There is no minimum order value required to redeem your rewards. This means that you can pay for 100% of your order with rewards.
  • Rewards are non-transferable and cannot be redeemed for cash.
  • If rewards are redeemed against a booking that is canceled or refunded, the rewards will be reissued to your account.

Miscellaneous

  • You can check your Cool Destinations account to see the rewards you have collected at any time. You are responsible for ensuring that your rewards balance is correct.
  • We reserve the right to modify these Cool Rewards Terms and Conditions at any time, with or without notice, including the rules for earning and redeeming rewards. Any changes will be reflected in the updated Terms and Conditions.
  • We reserve the right to terminate the Cool Rewards program and cease issuing any further rewards on future bookings. All pending and available rewards balances will be honored.
  • By earning and redeeming rewards, you agree to these Terms and Conditions, as well as any subsequent changes made to them.