Overview
What sets SUBÍ Transfers & Tours apart is a service culture focused on creating memorable experiences from the very first contact. Every transfer is carefully coordinated with personalized attention, clear communication, punctuality, and genuine care for each traveler. More than simply transporting passengers, the goal is to make every guest feel expected, welcomed, and well cared for throughout the journey, turning each ride into a meaningful part of their travel experience.
What's Included
- Private transportation
- Air-conditioned vehicle
Meeting and Pickup
To ensure a comfortable and stress-free arrival, travelers will receive WhatsApp instructions before the service. Flight status will be monitored to assist with reasonable delays.After collecting luggage and clearing customs, travelers should follow the WhatsApp instructions to reach the assigned meeting point. Depending on the arrival terminal, the meeting point will usually be near the Welcome Bar or Margaritaville.The driver will be waiting with a sign displaying the lead traveler’s first and last name. Travelers should keep their phone connected and available after landing in case further instructions are required.Please note that there is no reception desk inside the airport. For pickups at a car rental agency located within the Cancun Airport area, the exact agency name must be provided in advance so the meeting point can be confirmed.
What To Expect
1. Booking confirmation: Reservation details, passenger information, flight number, pickup location, destination, and selected one-way or round-trip service will be reviewed and confirmed via WhatsApp.
2. Pre-arrival information: Before the service, travelers will receive the assigned driver’s name, vehicle details, and meeting instructions via WhatsApp. Flight status will be monitored to assist with delays or schedule changes.
3. Airport arrival: After landing, travelers should collect their luggage and clear customs before proceeding to the assigned meeting point.
4. Meeting point: Depending on the arrival terminal, travelers will receive instructions to meet near the Welcome Bar or Margaritaville. The driver will be waiting with a sign displaying the lead traveler’s full name.
5. Driver contact: Travelers should keep their phone connected and available after landing in case updated instructions or assistance are required. There is no reception desk inside the airport.
6. Boarding: Once the travelers meet the driver, luggage will be placed in the vehicle and the reservation details will be verified before departure.
7. Private transfer: Transportation will be provided directly to the selected hotel, accommodation, marina, ferry terminal, or approved destination within the established coverage area. The service is private and is not shared with other travelers.
8. Vehicle experience: The transfer will be provided in a clean, air-conditioned vehicle operated by a professional driver.
9. Destination arrival: Travelers will be dropped off at the hotel lobby, accommodation entrance, marina access, ferry terminal, or designated entrance of the confirmed destination.
10. Round-trip service: For round-trip reservations, the return pickup time and location will be confirmed in advance via WhatsApp. Travelers should be ready at the designated meeting point before the scheduled pickup time.
Additional Info
- Confirmation is instant and will be received at time of booking
- Service animals allowed
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- Specialized infant seats are available
Frequently Asked Questions (6)
Q: What is the cancellation policy for the Private Transfer To or From Cancun Airport and Riviera Maya?
Cancellation Policy
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Activity code: C-5558375P1
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Additional Info
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Frequently Asked Questions (6)
The answers provided below were previously given in response to questions from Cool Cancun customers.
Filter by:
- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (EST).
- Private transportation.
- Air-conditioned vehicle.
There is no minimum age for this tour, so bring your wee one along for an adventure..
Apr 2025If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025Accessibility information for the Private Transfer To or From Cancun Airport and Riviera Maya is as follows:
- Service animals allowed
- Suitable for all physical fitness levels
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Private Transfer To or From Cancun Airport and Riviera Maya will be included in your confirmation email from Cool Cancun. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024What's Included
- Private transportation
- Air-conditioned vehicle
Additional Info
- Confirmation is instant and will be received at time of booking
- Service animals allowed
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- Specialized infant seats are available
