Private Transfer Cancun Airport- Playa del Carmen

63 Reviews 4.92 out of 5 stars Based on 63 reviews collected by Cool Cancun and TripAdvisor | Recommended by 98% of reviewers |
Badge of Excellence |Badge of Excellence This experience is highly rated by travelers and has met our top quality standards.
Cancun, Mexico

Loading Options
Don't miss out!
On average, this is booked 15 (0) days in advance.

55 minutes (approx.)
Hotel pickup offered
Mobile ticket
Instant confirmation

Overview

After a long trip, what you want most is to reach your destination quickly. With our round-trip VIP transportation service from Cancun Airport to the hotels in Playa del Carmen, you can be sure that you will be received and taken to your destination in a punctual, safe and comfortable manner. You will not have to worry about waiting for your vehicle, since our staff or driver will always be available and waiting with a personalized and easily identifiable sign so you can receive your Transfer service.

What's Included

  • Bottled water
  • Ambient music
  • Private transfer (Does not share the unit with other people than your reservation.
  • Charge for night hours between 8:00 pm and 6:00 am
  • Additional pick-up service between airport terminals.
  • Waiting time for delayed flights.
See 4 moreSee 5 more

Meeting and Pickup

Pickup point
Pickup details

Enjoy with us the best experience in private transfer service. When arriving at Cancun International Airport, it is essential to know the meeting points established to facilitate your travel experience. - Terminal 2 Domestic Arrivals "Welcome Bar". - Terminal 2 International Arrivals "Welcome Bar". Terminal 3 at Margaretville Bar. Terminal 4 in "Welcome Bar".A maximum waiting time of 60 minutes is allowed from the landing of the aircraft in the original flight schedule. In case we do not have contact (due to lack of communication by passengers, after the regulatory waiting time , we will proceed to the "NO SHOW" which means that you will not be able to access the services previously reserved. For delayed flights, we have a maximum tolerance time of 60 minutes from the original flight schedule. If your arrival is delayed for more than 60 minutes, it will be considered a "no show", meaning you will not be able to access the services previously reserved.On the other hand, if you opt for the transfer from the hotel to Cancun Airport , please note that the maximum waiting time in the lobby is 05 minutes. This ensures fast and efficient management for all. To ensure that your transfer is successful, it is advisable to be aware of the instructions we will be sending you by our whathsapp contact and follow the established procedures.Remember that good planning and knowledge of waiting times can significantly improve your experience, allowing you to enjoy your vacation in the paradise destination of Cancun and La Riviera Maya without any setbacks. It is important that you note: 1. - In case not when arriving at Cancun Airport and your phone has no network connection or no wifi, we recommend connecting to the airport wifi network so that we can have communication with you. 2. - You must have WhatsApp downloaded to your phone, it is the only means by which we will have communication with you.

What To Expect

Transportation is from Cancun Airport to hotels in Playa del Carmen (ROUNDTRIP).

IMPORTANT TO PROVIDE YOU WITH THE BEST EXPERIENCE AND QUALITY OF SERVICE FOLLOW THE STEPS BELOW AND STAY IN TOUCH WITH US VIA WHATSAP (WE RECOMMEND YOU CAN CONNECT TO THE AIRPORT WIFI SO YOU CAN HAVE CONTACT WITH US)

First Arrival at CANCUN AIRPORT - HOTEL:
Once you have collected your luggage you must go to the departure gate or platform area of the terminal.
- You will be able to identify our Welcome staff or driver because it displays a sign of the traveler's name.
- To validate your transfer, our staff will request your digital booking confirmation or identification.

If for any reason, you have any inconvenience in locating our Welcome staff, please locate yourself at any of the following meeting points located at the airport arrival terminals that correspond to your flight.
- Terminal 2 Domestic Arrivals "Welcome Bar".
- Terminal 2 International Arrivals "Welcome Bar".
Terminal 3 at Margaretville Bar.
Terminal 4 in "Welcome Bar".

In the case of delayed flights, a maximum waiting time of 60 minutes is allowed from the original flight schedule. If your arrival is delayed longer than this time, it will be considered a "no show", which means that you will not be able to access previously booked services.

On the other hand, if you opt for the transfer from the hotel to Cancun Airport , please note that the maximum waiting time in the lobby is 05 minutes. This ensures fast and efficient management for all.
To ensure that your transfer is successful, it is advisable to be aware of the instructions we will be sending you by our whathsapp contact and follow the established procedures.

Remember that good planning and knowledge of waiting times can significantly improve your experience, allowing you to enjoy your vacation in the paradise destination of Cancun and La Riviera Maya without any setbacks.

Additional Info

  • Confirmation is instant and will be received at time of booking
  • Service animals allowed
  • Public transportation options are available nearby
  • Pickup from the hotel to the Airport : Maximum waiting time for the van in the lobby is 05 minutes, after this time it is automatically considered NO SHOW (We recommend being 05 minutes before the scheduled time for your pickup)
  • It is important: 1.- Once you are in the waiting room to board the plane, let us know that the flight is on time (we continue to monitor the flight).
  • 2.- When you arrive at Cancun Airport and are waiting for luggage, please let us know to allow the unit to enter the platform area.

Frequently Asked Questions

(6)

Q: What is the cancellation policy for the Private Transfer Cancun Airport- Playa del Carmen?

A: You can cancel up to 24 hours in advance of the tour for a full refund. For a full refund, you must cancel at least 24 hours before the tour start time.If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.Any changes made less than 24 hours before the tour start time will not be accepted.Cut-off times are based on the tour local time (EST). Read more Apr 2025

Cancellation Policy

You can cancel up to 24 hours in advance of the tour for a full refund.

Still have questions?

We're here to help.
Activity code: C-399434P5

Traveler Photos

Reviews

4.92
63 reviews

Average 4.92 out of 5 stars based on 63 traveler reviews collected by Cool Cancun and partner sites such as Cool Destinations and TripAdvisor

5 stars
61
4 stars
1
3 stars
0
2 stars
0
1 star
1

Loading Options
Don't miss out!
On average, this is booked 15 (0) days in advance.

Similar Tours & Activities

Shared Transportation to Cancun Airport from the Cancun Hotel Strip
 1 hour  Hotel pickup offered  Free Cancellation  Instant Confirmation
from
$15

Private Transportation to Chichen Itza – Transportation Only
 7 to 12 hours  Hotel pickup offered  Free Cancellation  Instant Confirmation
from
$404.21

Cancun Airport and Grand Palladium Colonial Private Shuttle
 1 to 15 minutes  Hotel pickup offered  Free Cancellation  Instant Confirmation
from
$160

Cancun Airport and Secrets The Vine Cancun Private Shuttle
 20 minutes  Hotel pickup offered  Free Cancellation  Instant Confirmation
from
$75

Travelers Who Bought This Tour Also Bought

Cancun ATV Jungle Adventure, Ziplines, Cenote and Tequila Tasting
 4 hours  Hotel pickup offered  Free Cancellation  Instant Confirmation
from
$64

Chichen Itza, Cenote, and Valladolid Tour
 12 hours  Hotel pickup offered  Free Cancellation  Instant Confirmation
from
$39

5-in-1 Cancun Snorkeling: Turtles, Reef, Musa, Shipwreck, Cenote
 2 hours 30 minutes  Hotel pickup offered  Free Cancellation  Instant Confirmation
from
$75

Isla Mujeres Cruise with Beach Club, Snorkel, Lunch and Open Bar
Likely to Sell Out
 10 hours  Hotel pickup offered  Free Cancellation  Instant Confirmation
from
$59

What's Included

Activity name

  • Bottled water
  • Ambient music
  • Private transfer (Does not share the unit with other people than your reservation.
  • Flight tracking.
  • WIFI and Bluetooth connection
  • Transfer to or from Cancun airport.
  • Air conditioning.
  • Charge for night hours between 8:00 pm and 6:00 am
  • Additional pick-up service between airport terminals.
  • Waiting time for delayed flights.

Additional Info

Activity name

  • Confirmation is instant and will be received at time of booking
  • Service animals allowed
  • Public transportation options are available nearby
  • Suitable for all physical fitness levels
  • Infants and small children can ride in a pram or stroller
  • Specialized infant seats are available
  • Flights Delayed : Maximum waiting time is 60 minutes, after this time it is automatically considered NO SHOW (in case of delays notify us immediately to our whathsapp number to be able to provide assistance)
  • Pickup from the hotel to the Airport : Maximum waiting time for the van in the lobby is 05 minutes, after this time it is automatically considered NO SHOW (We recommend being 05 minutes before the scheduled time for your pickup)
  • It is important: 1.- Once you are in the waiting room to board the plane, let us know that the flight is on time (we continue to monitor the flight).
  • 2.- When you arrive at Cancun Airport and are waiting for luggage, please let us know to allow the unit to enter the platform area.
  • 3.- Locate the correct exit door, you can ask what is the exit where the Van or Transport Agencies are located.
  • 4.- At this point you can place our staff or driver with our logo and/or your name.
  • 5. We are grateful to be in charge of getting them to their destination with a quality service, on time and with the responsibility that characterizes us. 6. You can contact us by email and/or WhatsApp in case of any questions. WELCOME to the great OT COROSAN FAMILY.
  • 6.You can contact us by WhatsApp if you have any questions. WELCOME to the great OT COROSAN FAMILY.

Report Product Issue

Activity name

Language
Currency

Site Settings

Activity name

Currency

Activity name

Activity name

Free Cancellation

100% refund
No refund

You can cancel up to 24 hours in advance of the tour for a full refund.

  • For a full refund, you must cancel at least 24 hours before the tour start time.
  • If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the tour start time will not be accepted.
  • Cut-off times are based on the tour local time (EST).

Sorting, ranking, and search results

Activity name

Cool Cancun wants to make your searches as relevant as possible. That's why we offer many ways to help you find the right experiences for you.

On some pages, you can select how to sort the results we display and also use filter options to see only those search results that meet your chosen preferences. You'll see explanations of what those sort options mean when you select them.

If you see a Badge of Excellence label, the award is based on average review ratings, share of bookings with a review, and number of bookings through Cool Cancun over a 12-month period.

The importance of any one factor over any other in a sort order varies, and the balance is constantly being reviewed and adjusted. We're always updating our systems and testing new ways to refine and improve your results to make them as relevant as possible to meet your needs.

Cool Rewards Terms & Conditions

Activity name

Cool Rewards

  • Cool Rewards is a loyalty program operated by Cool Destinations. Rewards may be earned by any eligible person holding a Cool Destinations account, subject to the Cool Destinations customer Terms of Use.

Earning rewards

  • Rewards can be earned by making bookings on the Cool Destinations website. You will be able to see the value of the rewards you can earn during the booking process.
  • Earned rewards will be issued in a pending state and will move to a confirmed state 24 hours after the start time of the experience.
  • Earned rewards will be available to redeem once they are no longer in a pending state.
  • For bookings that are moved to a different travel date, the rewards will be redeemable after the amended travel date.
  • If a booking where rewards were issued is canceled, the earned rewards will not be redeemable and will be moved to a canceled state.

Redeeming rewards

  • To redeem rewards, you must be logged into your Cool Destinations account.
  • Any available rewards will be automatically applied the next time you make a booking, and their value will be deducted from your order at checkout, unless you choose not to apply them, which requires you to indicate this via the toggle switch. Bookings made using rewards are subject to the standard Cool Destinations Customer Terms of Use.
  • You will not be able to redeem only a portion of your available rewards at checkout. It is only possible to redeem all or none of your available rewards.
  • There is no minimum order value required to redeem your rewards. This means that you can pay for 100% of your order with rewards.
  • Rewards are non-transferable and cannot be redeemed for cash.
  • If rewards are redeemed against a booking that is canceled or refunded, the rewards will be reissued to your account.

Miscellaneous

  • You can check your Cool Destinations account to see the rewards you have collected at any time. You are responsible for ensuring that your rewards balance is correct.
  • We reserve the right to modify these Cool Rewards Terms and Conditions at any time, with or without notice, including the rules for earning and redeeming rewards. Any changes will be reflected in the updated Terms and Conditions.
  • We reserve the right to terminate the Cool Rewards program and cease issuing any further rewards on future bookings. All pending and available rewards balances will be honored.
  • By earning and redeeming rewards, you agree to these Terms and Conditions, as well as any subsequent changes made to them.