Cancun Airport private transfer to Cancun hotel zone
Overview
This is a private transportation that will take you straight to your hotel or destination in the hotel strip of Cancun.
we are celebrating our 5th anniversary and as a token of appreciation for your preference you will get a free shopping tour to Cancun or Playa del Carmen.
the free tour will take place on a different day of your arrival. Reservation 2 days in advance is required and is subjet to availability.
upon arrival you will get the number of the executive who will assist you to make your reservation
once you arrive to the airport you will pick up your luggage and after that you will go trough customs an inmigration.
after that you will go trough the hall and find the exit.
please look for the exit of travel agencies and tour operators.
there is where you'll find our staff waiting for you with a sign with your name.
our staff will direct you to the area where we have the vehicle that will transfer you to your hotel.
What's Included
- Free shopping tour to Cancun or Playa del Carmen
- 1 piece of luggage per person
- One-way private transfer to hotels in Cancun hotel Zone
- Transport by air-conditioned minivan
- Transport by private vehicle
- Food and drinks
- The free shopping tour doesn't apply for hotels located at Tulum area
Meeting and Pickup
Carretera a Aeropuerto Cancún
77500 Cancún, Q.R., Mexico
once your flight landed and you go trough customes and migration. take the exit of travel agencies and tour operators. ### Meeting PointsOur representatives will be waiting for you holding a sign with our logo at the following locations:- ✈️ **Terminal 2**: Platform **32** - ✈️ **Terminal 3**: Platform **55** - ✈️ **Terminal 4**: Platform **50**If you booked just departure please call us a day prior your departure to get your pick up time. On shared transportation we will group you with other customers and will make stops on different hotels please don't forget to call us or text us a day before your departure.The service will be available at the time you selected, and as a courtesy, the vehicle will wait up to 10 minutes after the scheduled time.
Carretera a Aeropuerto Cancún
77500 Cancún, Q.R., Mexico
Detailed check-in instructions, including the exact address, are provided with your booking confirmation.
Hotel Zone
Cancún, Quintana Roo, Mexico
Detailed check-in instructions, including the exact address, are provided with your booking confirmation.
What To Expect
A company representative will welcome you right OUTSIDE your arrival terminal with a sign with OUR LOGO
The day of your arrival we will be monitoring your flight all day. If your flight changes and you are arriving in a totally different flight at a totally different time, then please send us a message to the phone number on the voucher and let us know the new flight information, we will update your arrival and move your vehicle to the new time.
When you arrive to the airport in Cancun, first you are going to go through immigration, then you will be guided to the baggage claim area where you are going to wait for your luggage. Once you have your luggage, they you will proceed to customs. Customs procedures can take 5 minutes or 45 minutes depending on how many people are clearing customs before you or if your luggage is going to be inspected. The whole arrival procedure, immigration, baggage claim and customs inspections, can take a long while, PLEASE DON'T WORRY, we know this and our representatives will wait for you as long as needed.
After you have cleared customs, please proceed to walk OUTSIDE your arrival terminal. --- REMEMBER ALL THE WAY OUTSIDE – there you will look for our airport representative WITH A BIG SIGN WITH OUR LOGO(see top ). Once you have located our representative, just identify yourself, if necessary show him your receipt or the confirmation email you received from us and he/she will take your vehicle which is going to take you to your hotel. If you reserved a ROUND TRIP SERVICE, then our representative at the airport will issue a voucher with departure instructions such as pick up times and our local contact numbers in case you need to make changes.
Going to your hotel with us is easy, straightforward and reliable. We are here to serve you and all of our services are 100% guaranteed.
Additional Info
- Confirmation is instant and will be received at time of booking
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- Specialized infant seats are available
- Children must be accompanied by an adult
Frequently Asked Questions (7)
Q: What is the cancellation policy for the Cancun Airport private transfer to Cancun hotel zone?
Cancellation Policy
Still have questions?
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Activity code: C-41445P9
Traveler Photos
Reviews
Average 4.26 out of 5 stars based on 129 traveler reviews collected by Cool Cancun and partner sites such as Cool Destinations and TripAdvisor
Additional Info
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Frequently Asked Questions (7)
The answers provided below were previously given in response to questions from Cool Cancun customers.
Filter by:
- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (EST).
- Free shopping tour to Cancun or Playa del Carmen.
- 1 piece of luggage per person.
- One-way private transfer to hotels in Cancun hotel Zone.
- Transport by air-conditioned minivan.
- Transport by private vehicle.
- Food and drinks.
- The free shopping tour doesn't apply for hotels located at Tulum area.
The minimum age to participate is 1. This tour requires at least one adult to accompany children..
Apr 2025If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025Accessibility information for the Cancun Airport private transfer to Cancun hotel zone is as follows:
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Cancun Airport private transfer to Cancun hotel zone will be included in your confirmation email from Cool Cancun. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.
Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.
If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.
Oct 2026What's Included
- Free shopping tour to Cancun or Playa del Carmen
- 1 piece of luggage per person
- One-way private transfer to hotels in Cancun hotel Zone
- Transport by air-conditioned minivan
- Transport by private vehicle
- Food and drinks
- The free shopping tour doesn't apply for hotels located at Tulum area
Additional Info
- Confirmation is instant and will be received at time of booking
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- Specialized infant seats are available
- Children must be accompanied by an adult
