Xel-Ha Park 1 Day Tour from Cancun with hotel transfer
New To The Site!
Cancun, Mexico
Overview
What's Included
Meeting and Pickup
What To Expect
Additional Info
Frequently Asked Questions
8 to 10 hours (approx.)
Hotel pickup offered
Mobile ticket
Overview
What's Included
- Xel-Ha park main entrance ticket
- Professional Park English Spanish bilingual leader.
- Lunch, drinks (Buffet Lunch in the park).
- Professional Park Luxury air-conditioned car hotel pick-up and drop-off, toll fee.
- Insurance.
- Entrance fee for paid attractions in the park (e.g. scuba diving, playing with dolphins, etc.)
- Private fees (such as Xel-Ha Park purchase photos, laundry, phone, shopping, etc.)
- Anything apart from the cost included.
- Optional projects in the park (prices are subject to the market price, changes without prior notice)
Meeting and Pickup
Pickup point
Type to search
Show on Google Maps
Pickup details
Hotel pick up time start from 7 am to 8 am. Each hotel has different pick up time. Please confirm with your hotel pick up time before tour start.
What To Expect
Xel-Ha Park (Pass By)
Xel-ha is known as one of the best and biggest natural attractions of Mexico. It may be the world’s biggest natural aquarium, where visitors can spend hours of fun and adventure while amazing with the colorful fish of its crystal waters. It is one of the most exciting experiences to live while you visit Cancun. Here, you will enjoy lunch with an open bar and you will have the opportunity to swim in one of the largest natural aquariums in all over the world. If snorkeling is your passion, this is the place for you! Find yourself surrounded by hundreds of rainbow-color fishes, stingrays, and turtles that have made Xel- Ha their home. Immerse yourself in this fascinating world! An adventure with great food and drinks included at all bars and restaurants, a great experience which includes epic fun and lots of family moments worth remembering forever! "
Cancun (Pass By)
Tour Inclusions：1. Round trip transportation 2. Access to Area Plus facilities 3. Use of snorkeling equipment 4. 1 Buffet lunch including 1 beer and unlimited beverages (soft drinks, flavored waterand coffee) while consuming food 5. Shows, exhibitions, and cultural tours6. Water activities in the underground river 7. Access to beaches, bays, and natural pool 8. Life jackets 9 Lounge chairs, hammocks and rest areas 9. Safety bag service during the river journey 10. Restrooms, dressing rooms and showers 11. Show "Xcaret Mexico Espectacular", a musical journey through the history of Mexico 12.ParkingTour Exclusions：1. Swim with dolphins 2.Snuba 3. Sea trek 4. Sky rider 5. Beers6. Tips 7. Spa services 8. Other optional activities 9. Souvenirs
Additional Info
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- Infants are required to sit on an adult’s lap
- Depat time different will cause the total tour duration difference, due to the park close time is at 6:00 pm on the day, and we suggest that you will need to prepare in advance to take the shuttle back to hotel.
- Age and Safety: Customers under 18 must be accompanied by an adult. Pregnant women may join if under 24 weeks by the trip's end.
- What to Bring: Comfortable shoes and clothes, sun hat, sunglasses, sunscreen, cash, and drinks for hydration.
- Booking Details: Ensure all booking details (name, contact, flight info) are accurate. Errors will result in personal costs. A reachable phone number is required for safety and communication.
- Pick-Up Location Policy：When booking, please select your pick-up hotel. If undecided, you may update your pick-up location later. However, you must contact us or update this information yourself at least 3 days before the tour date. Important: Failure to provide or update your pick-up location prior to the departure date may result in missing the tour. The company will not be responsible for missed tours, and any fees paid will not be refunded.
- Hotel Rooms: Hotel rooms accommodate 2-4 guests, with varying bed types(e.g., King/Queen beds or two twin beds) and deposit rules. Deposits are usually processed via credit card.
- Tickets and Charges: Pre-purchased tickets or city passes are not accepted. Buy through us or via the guide. Group reservations recommended.
- Itinerary Changes:Tour operator reserves the right to adjust the itinerary for smooth operations.
- Tour Adjustments:The tour guide may alter schedules based on weather, traffic, or other conditions.
- Parking: Parking is not available at the meeting point. Transportation to and from the departure location is not included.
- Closed Attractions: If a scenic spot is closed, an alternative will be provided. COVID-19 may affect attraction hours and capacity.
- Booster Seats: For state law, Children under the age of 6 require a booster seat in order to participate in the tour group. Please understand that the violations and fines are borne by the guests themselves. There is no need for a booster seat for bus travel on the day of travel.
- Health Requirements: Guests with disabilities must provide advance notice. Wheelchair-accessible buses are not guaranteed without prior approval.
- Terms and Conditions: Terms and conditions may change—check the product website for updates.The operator is not liable for damages unless required by law.
- Leaving the Group: If leaving the group early, inform the tour guide and sign a departure form. No refunds for unused portions.
- Gifts and Refunds: Gifts provided during the tour may change due to unforeseen factors like weather. Fees will not be refunded for changes.
- Admission is free for children aged 4 and under. (Proof of admission is required for both exempted children and ticketed children)
- This tour/activity will have a maximum of 55 travelers
Frequently Asked Questions
(7)Q: What is the cancellation policy for the Xel-Ha Park 1 Day Tour from Cancun with hotel transfer?
Cancellation Policy
You can cancel up to 24 hours in advance of the tour for a full refund.
Still have questions?
We're here to help.
Activity code: C-132218P200
Additional Info
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Frequently Asked Questions (7)
The answers provided below were previously given in response to questions from Cool Cancun customers.
Filter by:
Q:
What is the cancellation policy for the Xel-Ha Park 1 Day Tour from Cancun with hotel transfer?
A:Apr 2025
You can cancel up to 24 hours in advance of the tour for a full refund.
- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (EST).
- This tour requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.
Q:
What's included in the price?
A:
Apr 2025
The following is included:
- Xel-Ha park main entrance ticket.
- Professional Park English Spanish bilingual leader.
- Lunch, drinks (Buffet Lunch in the park).
- Professional Park Luxury air-conditioned car hotel pick-up and drop-off, toll fee.
The following is NOT included:
- Insurance.
- Entrance fee for paid attractions in the park (e.g. scuba diving, playing with dolphins, etc.).
- Private fees (such as Xel-Ha Park purchase photos, laundry, phone, shopping, etc.).
- Anything apart from the cost included.
- Optional projects in the park (prices are subject to the market price, changes without prior notice).
Q:
What is the weather cancellation policy?
A:
This tour requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
Apr 2025
Q:
What is the minimum age for this tour?
A:
There is no minimum age for this tour, so bring your wee one along for an adventure. This tour requires at least one adult to accompany children..
Apr 2025
Q:
My date is not available in the calendar, I am just checking to see if it is available?
A:
If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025
Q:
Is this an accessible tour?
A:Apr 2025
Accessibility information for the Xel-Ha Park 1 Day Tour from Cancun with hotel transfer is as follows:
- Public transportation options are available nearby
- Suitable for all physical fitness levels
Q:
Where is the meeting point for this activity?
A:
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Xel-Ha Park 1 Day Tour from Cancun with hotel transfer will be included in your confirmation email from Cool Cancun. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024What's Included
- Xel-Ha park main entrance ticket
- Professional Park English Spanish bilingual leader.
- Lunch, drinks (Buffet Lunch in the park).
- Professional Park Luxury air-conditioned car hotel pick-up and drop-off, toll fee.
- Insurance.
- Entrance fee for paid attractions in the park (e.g. scuba diving, playing with dolphins, etc.)
- Private fees (such as Xel-Ha Park purchase photos, laundry, phone, shopping, etc.)
- Anything apart from the cost included.
- Optional projects in the park (prices are subject to the market price, changes without prior notice)
Additional Info
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- Infants are required to sit on an adult’s lap
- Depat time different will cause the total tour duration difference, due to the park close time is at 6:00 pm on the day, and we suggest that you will need to prepare in advance to take the shuttle back to hotel.
- Age and Safety: Customers under 18 must be accompanied by an adult. Pregnant women may join if under 24 weeks by the trip's end.
- What to Bring: Comfortable shoes and clothes, sun hat, sunglasses, sunscreen, cash, and drinks for hydration.
- Booking Details: Ensure all booking details (name, contact, flight info) are accurate. Errors will result in personal costs. A reachable phone number is required for safety and communication.
- Pick-Up Location Policy：When booking, please select your pick-up hotel. If undecided, you may update your pick-up location later. However, you must contact us or update this information yourself at least 3 days before the tour date. Important: Failure to provide or update your pick-up location prior to the departure date may result in missing the tour. The company will not be responsible for missed tours, and any fees paid will not be refunded.
- Hotel Rooms: Hotel rooms accommodate 2-4 guests, with varying bed types(e.g., King/Queen beds or two twin beds) and deposit rules. Deposits are usually processed via credit card.
- Tickets and Charges: Pre-purchased tickets or city passes are not accepted. Buy through us or via the guide. Group reservations recommended.
- Itinerary Changes:Tour operator reserves the right to adjust the itinerary for smooth operations.
- Tour Adjustments:The tour guide may alter schedules based on weather, traffic, or other conditions.
- Parking: Parking is not available at the meeting point. Transportation to and from the departure location is not included.
- Closed Attractions: If a scenic spot is closed, an alternative will be provided. COVID-19 may affect attraction hours and capacity.
- Booster Seats: For state law, Children under the age of 6 require a booster seat in order to participate in the tour group. Please understand that the violations and fines are borne by the guests themselves. There is no need for a booster seat for bus travel on the day of travel.
- Health Requirements: Guests with disabilities must provide advance notice. Wheelchair-accessible buses are not guaranteed without prior approval.
- Terms and Conditions: Terms and conditions may change—check the product website for updates.The operator is not liable for damages unless required by law.
- Leaving the Group: If leaving the group early, inform the tour guide and sign a departure form. No refunds for unused portions.
- Gifts and Refunds: Gifts provided during the tour may change due to unforeseen factors like weather. Fees will not be refunded for changes.
- Admission is free for children aged 4 and under. (Proof of admission is required for both exempted children and ticketed children)
- This tour/activity will have a maximum of 55 travelers
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